Frequently Asked Questions During COVID19

and the new deadline date of May 4, 2020

 

Q:  What if I am quarantined and unable to make my tax payment in person on May 4th?

A:  There are other options available to make your property tax payment besides appearing in person.  The San Mateo County Tax Collector accepts most electronic payments, credit card payments over the phone, checks and money orders in addition to cash.   Your bank may also be able to schedule a payment from your account through bill pay.  Electronic payments MUST BE RECEIVED no later than 11:59PM on 5/4/2020 to not be assessed a penalty.  If you are quarantined and unable to take advantage of alternate payment options provided, your tax collector may be able to waive any penalties or interest because Revenue and Taxation Code Section 4985.2 grants authority for delays beyond the taxpayer’s control. Justifiable documentation to support your appeal will be requested.

Q: Does the May 4th extension only pertain to the 2nd installment of secured taxes?

THIS EXTENSION APPLIES TO 2019-20 SECURED PROPERTY TAXES AND ANY 2019-20 ISSUED SUPPLEMENTAL OR ESCAPES WITH AN APRIL 10, 2020 DUE DATE.

Q: How can I find out what my payment options are to make sure I don’t have to pay penalties? 

A: County tax collectors must accept all forms of legal tender: checks drawn on a US Bank  denominated in US Dollars, cash, money orders, cashiers checks, electronic funds transfer, credit card online and by phone. Most banks offer a free or low-cost electronic bill pay service to their customers.  Payments are not delinquent if postmarked by May 4, 2020.  Please Note: The USPS may have COVID19 impacts that cause a delay in delivery services even if mail is submitted to them timely.  Please ensure you either have your payment hand cancelled at the USPS counter or purchase a certificate of delivery.  We cannot waive penalties associated with payments received with a postmark AFTER 5/4/2020.  Electronic payments MUST BE RECEIVED by 11:59PM on 5/4/2020.   

Q: Will office hours be available in all locations on May 4th?

A: All three offices will be open on 4/30, 5/1 and 5/4 to accept CASH PAYMENTS ONLY.  We continue to request that taxpayers use alternate methods besides paying in person to avoid crowds and long lines.  To maintain social distancing, taxpayers will be provided entry by staff manning the doors.  Masks will be required to gain admittance.

Office hours are as follows:

REDWOOD CITY – 9AM-5PM

SOUTH SAN FRANCISCO 9AM-5PM (CLOSED 12:00-12:30)

HALF MOON BAY 9AM-5PM (CLOSED 12:00-1PM)

Q: I want to pay by check and get a receipt.  How can I do that if you’re only accepting cash payments at the counter?

A: We will be happy to send you a receipt.   Include a request for a receipt within your remittance envelope and include a stamped, self-addressed envelope.

Q: I have been negatively impacted by COVID19 and can’t make my property tax payment.  What can I do?

A: If you are unable to pay the 2nd installment of your property tax due to impacts of COVID19 and receive a penalty letter as a result, you may submit an appeal form with required documentation to be considered for a penalty waiver. Under the current circumstances, the Tax Collector will do everything possible, allowable by law, to assist in the penalty appeal process.  A COVID19-specific appeal form will be available AFTER the 5/4/2020 due date.  Appeal forms are not currently available and may not be submitted prior to penalties being assessed.

For payment information for each county, please visit:

Amador County

www.amadorgov.org

Butte County

www.buttecounty.net/ttc

Calaveras County

www.taxcollector.calaverasgov.us

City & County of San Francisco

www.sftreasurer.org

Colusa County

www.countyofcolusa.org

Contra Costa County

www.cctax.us

Del Norte County

www.co.del-norte.ca.us

El Dorado County

www.edcgov.us/taxcollector

Fresno County

www.fresnocountyca.gov

Glenn County

www.countyofglenn.net

Humboldt County

www.humboldtgov.org/tax

Imperial County

www.co.imperial.ca.us/taxcollectortreasurer/index.htm

Inyo County

www.inyocounty.us

Kern County

www.kcttc.co.kern.ca.us

Kings County

www.countyofkings.com

Lake County

www.tax.lakecountyca.gov

Lassen County

www.lassencounty.org

Los Angeles County

www.ttc.lacounty.gov

Madera County

www.madera-county.com/government/treasurer-tax-collector

Marin County

www.marincounty.org/dof

Mariposa County

www.mariposacounty.org

Mendocino County

www.mendocinocounty.org/ttc

Merced County

www.mercedtaxcollector.org

Modoc County

www.co.modoc.ca.us

Mono County

www.monocounty.ca.gov/tax

Monterey County

www.co.monterey.ca.us/taxcollector

Napa County

www.countyofnapa.org

Nevada County

www.mynevadacounty.com/348/treasurer-tax-collector

Orange County

www.ttc.ocgov.com

Placer County

www.placer.ca.gov/tax

Plumas County

www.countyofplumas.com

Riverside County

www.countytreasurer.org

Sacramento County

www.finance.saccounty.net

San Benito County

www.cosb.us

San Bernardino County

www.sbcounty.gov/atc

San Diego County

www.sdttc.com

San Joaquin County

www.sjcttc.org

San Luis Obispo County

www.slocountytaxca.gov

San Mateo County

www.sanmateocountytaxcollector.org

Santa Barbara County

www.countyofsb.org/ttcpapg

Santa Clara County

www.sccgov.org

Santa Cruz County

www.co.santa-cruz.ca.us/departments/taxcollector.aspx

Shasta County

www.co.shasta.ca.us/departments/ttc

Sierra County

www.sierracounty.ca.gov

Siskiyou County

www.co.siskiyou.ca.us/treasurer-tax-collector

Solano County

www.solanocounty.com

Sonoma County

www.sonoma-county.org/acttc

Stanislaus County

www.stancounty.com/tr-tax

Sutter County

www.suttercounty.org/doc/government/dept/ttc/ttchome

Tehama County

www.tax.tehama.ca.us

Trinity County

www.trinitycounty.org

Tulare County

www.tularecounty.ca.gov/auditorcontroller

Tuolumne County

www.tuolumnecounty.ca.gov/tax

Ventura County

www.ventura.org/ttc

Yolo County

www.yolocounty.org

Yuba County

www.co.yuba.ca.us/departments/treasurer